Outgoing Text Message Caller ID

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  • Updated 6 months ago

I'm just added a number to my account so my new assistant can text from her own extension.  Now that I'm setting it up, I'm not able to change the texting caller ID to the main office number (I do NOT want the public having any number besides our main number.) 

The ONLY reason I bought an additional number was so we could each text from our own extension and that was made VERY CLEAN to the to the sales associate.  Now I'm finding this may not be possible???

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NCH IVR Laura L Hawley

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  • very frustrated (and possibly deceived?)

Posted 2 years ago

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OnCallAnswer

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Although they suggest against it, I have 4 people using the same desk top app so that we can all text out and receive text from the main number. The only downside to this is all of your employees have access to your account, We are a small company so I trust them not to make any changes. 
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Mike, Official Rep

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NCH IVR Laura L Hawley, 

Just letting you know I'm looking into this. This feature should be available on all Office plans. 

Mike 
Thank you! I'll be waiting for your reply.
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Schmidt

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This reply was created from a merged topic originally titled SMS caller ID.

I would like to choose which company number is sent as the caller ID number when sending a SMS. I know the operator extension can change the outbound caller ID when sending a SMS, but it would be nice if all extensions had this permission.
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Jennifer Maddux

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This reply was created from a merged topic originally titled SMS: change the caller ID when sending a text message.

I wish to be able to change the caller ID when sending a text message as you can when making a phone call.
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msmrphy

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Agreed - I need to let clients know that it is "me" texting to them.  I am asked (via SMS) "who is this".many times.
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Jan Ferguson, Channel Partner, Champion

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I know it's not the answer you're looking for but, if it's a client, ask them to add you to their phonebook. It will then show it to be you in future texts. Additionally, you can start the SMS by saying, "Hi John...this is Joe from XYZ Company."

Simple yet effective until something else comes along.
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Jack R. Lebowitz

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Yes, great solution, except when the client then tries to use my "hidden" internal number to make voice calls which are not forwarded to Ruby Receptionists as are all calls to the main number :-(
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tshneider

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I am also interested in utilizing this feature for my company.  I was just told by RingCentral Support that this capability does not exist yet.  I'm hoping this feature gains some traction for a future release!
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Rapidtech

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I would also like this feature
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Jack R. Lebowitz

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Yes, I need this feature as well to mask my internal extension number and make sure texts are recognized as coming from the main company number.  I don't understand why this capability isn't available in the RC backend or on the Mac desktop app. :-/