Outgoing Text Message Caller ID

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  • Idea
  • Updated 4 months ago
  • Planned

I'm just added a number to my account so my new assistant can text from her own extension.  Now that I'm setting it up, I'm not able to change the texting caller ID to the main office number (I do NOT want the public having any number besides our main number.) 

The ONLY reason I bought an additional number was so we could each text from our own extension and that was made VERY CLEAN to the to the sales associate.  Now I'm finding this may not be possible???

Photo of NCH IVR Laura L Hawley

NCH IVR Laura L Hawley

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  • very frustrated (and possibly deceived?)

Posted 3 years ago

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Saadet, Employee

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Official Response
Hey Everyone! Our Product Team is planning on making some changes to Caller ID and part of it is adding an option for Outbound SMS.

I don't have full details yet, but hoping to learn them in Q2. Keep you posted!