I'm just added a number to my account so my new assistant can text from her own extension. Now that I'm setting it up, I'm not able to change the texting caller ID to the main office number (I do NOT want the public having any number besides our main number.)
The ONLY reason I bought an additional number was so we could each text from our own extension and that was made VERY CLEAN to the to the sales associate. Now I'm finding this may not be possible???
I would like to choose which company number is sent as the caller ID number when sending a SMS. I know the operator extension can change the outbound caller ID when sending a SMS, but it would be nice if all extensions had this permission.
I wish to be able to change the caller ID when sending a text message as you can when making a phone call.
To make matters worse, with Ring Central's recent upgrades to Glip (or whatever the heck it is now called) whereby it can now do text messaging, this feature (using text messaging inside of Glip) is pointless because I cannot use my main office number. I occasionally accidentally send a message from Glip; once I realized the mistake, I try to send out a followup email, telling the recipient to disregard the previous number.
I do not want people have multiple numbers to reach me at.
(1) we don't answer calls to the main number or the "virtual" RC extension line numbers - all calls are forwarded to an answering service; the calls to the virtual "direct" extension number just ring on a physical VOIP phone but are not forwarded or answered, and
(2) Although the clients can text to the main number and this works and does not interfere with the voice call forwarding, the text responses appear to come from some random number the clients don't recognize and is not identified on their contacts-based caller IDs and this encourages clients to make voice calls to the identified "direct dial" number which is not forwarded to the answering service [see (1) above]
Unless this is technically impossible for some reason different that allowing your customers to set their caller IDs to the preferred voice call "main number" which you can do, it seems like this should be a trivial problem for you to address. Is there some problem with doing this? The status quo is a big PITA for the reasons identified above.
We would like the caller ID on outgoing texts to be able to be the main number for all extensions for the desktop and mobile app. Right now the only one who can use the main number is the operator. This is the number all our clients know, so we want the outgoing ID to be the main number for all extensions if we choose to do so.
i was under impression that we could do this as our business is not a weekend business and we want all #s to go in and out via our business [hone u do this on calling hy note texting?
Your staff have been reat but i was falsely told or i wouldn't have joined RC