I am at a loss here. I have the most up to date versions of Outlook and RC Meetings on my Mac. Both work fine on their own. I have installed the RC Meetings Plugin for Outlook. I have the "Add RingCentral Meeting" icon when creating a new meeting, however when I click the icon all that happens is the following message being displayed:
“Cannot find the RingCentral Meetings client on your computer. Install the RingCentral Meetings client.”
How do I troubleshoot this?
“Cannot find the RingCentral Meetings client on your computer. Install the RingCentral Meetings client.”
How do I troubleshoot this?
-
110 Points
Posted 2 years ago
Saadet - Community Support, Official Rep
-
49,146 Points
-
110 Points
Sure. Here you go...
-
110 Points
Also, here are the versions of Outlook and RC Meetings I have:
Saadet - Community Support, Official Rep
-
49,146 Points
-
110 Points
Ah Ha!
That was it... the RC Meetings install had placed the actual app file within ~/Library/Application Support/RingCentral Meetings and an Alias in ~/Applications. I moved the app file to /Applications (not ~/Applications) and now the Outlook plugin works as expected.
Many thanks for the assistance!
That was it... the RC Meetings install had placed the actual app file within ~/Library/Application Support/RingCentral Meetings and an Alias in ~/Applications. I moved the app file to /Applications (not ~/Applications) and now the Outlook plugin works as expected.
Many thanks for the assistance!
(Edited)
Saadet - Community Support, Official Rep
-
46,982 Points
That's great! You're very welcome :)
I have a slightly different issue. I cannot get the add ringcentral meeting option to appear. These are domain joined macs. After running the plugin installer I restart outlook but never get the buttons.
Running Office for Mac 2016.
Running Office for Mac 2016.
Saadet - Community Support, Official Rep
-
48,772 Points
Hey Max,
Do you have an example you can share?
Do you have an example you can share?
I am running outlook 2016 for mac
1. I install the latest outlook plugin for mac.
The buttons are not available in outlook ( even after restarting)
The directions simply state to restart outlook.
Key things:
This Mac is AD joined.
1. I install the latest outlook plugin for mac.
The buttons are not available in outlook ( even after restarting)
The directions simply state to restart outlook.
Key things:
This Mac is AD joined.
Saadet - Community Support, Official Rep
-
48,772 Points
I would suggest opening up a case with us so we can do a screen share and investigate.
-
110 Points
any updates on this? I have the same problem
Saadet - Community Support, Official Rep
-
48,772 Points
Hey Ricardo, please open a case so our Support Team can troubleshoot what's going on
I just submitted a case as well, having the same issues after not only restart of Outlook but also a machine restart. Confirmed plugin was placed in correct applications folder.
