Paging: Issues Paging phones after a call has been Parked.

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
When there is a call on a park line, there is interference with
using the Page Group.  So far, all Ring
Central has said is that it does not work, they are aware that it does not
work, and that they don’t have any idea on when it will work.  Has anyone found a work around on this issue,
we are going to be adding in an overhead speaker, if we do so, and the speaker
is only connected to the page group and not the park group, will there still be
interference?
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Carly Huizenga

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  • Frusturated with all the issues

Posted 2 years ago

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Carly Huizenga

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If you have a call on a park line, the page option will not function.   
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Nathan Malone, U.S. Tier 2 Support

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Hello Carly,

Are you using a park location extension, or are you using the park softkey on the phone to park a call which you have to answer by pressing * and then a 3 digit number?

Also how does the page not function? Is the page button not available, or is there an error message you see or hear when you try to page?

Nate Malone
Tier 2 Technical Support
(Edited)
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Carly Huizenga

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We are using a park location extension.  We set up specific park locations for different locations. 

When you put a call on Park, and then try to page, instead of the speakers of the phone coming on, a pop up flashes on each extension, like if they were getting a page while they were on an active phone call.  This does not happen when you put a call on hold.
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Nathan Malone, U.S. Tier 2 Support

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Hello Carly,

When you answer a call, place it on park, and then try and page someone, is the caller first coming into your system by dialing a direct phone number of 1 extension, or are they coming through a Ring group that ringings multiple people?
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Carly Huizenga

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The call is coming in through a main phone number, that rings a few phones, but not all the phones that are included in the park group
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Nathan Malone, U.S. Tier 2 Support

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Hello Carly,

I talk with my Tier 3 team and it looks like this is a known issue that we are working to resolve. It should be fixed in the next release of the Phone firmware which we are putting through its paces right now. Unfortunately I do not have an ETA at this point in time.
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Michael Walkley

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We have the same issue except in regards to using the intercom (haven't tested page yet, but will after seeing this). For us if a call is placed on a park location and then any phone tries to intercom another it will not auto-answer (go straight to speaker), instead it rings the phone. If there are no calls on a park location then intercom does auto-answer. And these are just "park location" issues, not the park softkey.

I'm assuming this is known and will be patched in the next firmware update, but I wanted to put it out there just in case.
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Kim, Alum

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Michael - a Polycom firmware upgrade is being released now over the next several weeks. Please do a hard reboot of your polycom phones (unplug it for 30-60 seconds) and plug it back in.
Depending on how old your version is, it could take a while to update (around 30 mins).  So please reboot/update over your lunch break or at the end of the day when you go home. 

New Release: Firmware version 5.4.2
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Kim, Alum

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Just checking in - where you able to update the phone's firmware? 
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Michael Walkley

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Unfortunately, as I understand it, that firmware upgrade has been 'recalled' until further notice. I believe my phones are still at 4.1.8 We would love the ability to update these phones (even if to a beta version) as intercom is a key feature that our staff uses all the time.
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Michael Walkley

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Still waiting on a fix for this. We just got updates from 4.1.8.0628 to 4.1.8.0983 But that doesn't seem to contain the fix. Any ETA or new information on this?
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Mike, Official Rep

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Hi Michael Walkley,   Just following up.... I checked again and there's still no ETA for this.  There was another firmware release that addressed this but due to it causing other issues we've rolled to the 4.1.8 version referenced above. 

Mike 
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Michael Walkley

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Appreciate the update. Really hope the fix is released soon. And would love to be notified if you do get any more updates. Thanks for following up.

-MW
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Kim, Alum

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@michael - Open a case and put "CNV-16492: intercom/paging on Polycoms" in the case subject.  Then provide me with the case number.
(Edited)
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Michael Walkley

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Thanks Kim! I think we actually already have one going (although it has CNV-16492 in the description and not in the subject).

Case #: 04783559
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Kim, Alum

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That works.
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Jeff Roth

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Hi,

Just wondering if there is any new information regarding the fix for this issue.

Thanks.
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Mike, Official Rep

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Hello Jeff,   I just checked, and they are still doing some research and testing on this. If you are having this issue, it's best to open a case and per Kim's instructions above:  

Open a case and put "CNV-16492: intercom/paging on Polycoms" in the case subject.

This way when it's resolved those people will get an email notification.

Mike