Paging vs. Intercom

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Thanks to the community for help with an earlier question about setting up paging.

I am seeking greater clarity around how this works for the people whose phones are in the paging group. We are finding that the person who initiates the page can speak and be heard but the people in the paging group cannot be heard by the person doing the paging. So it is entirely one-way?

The case we are solving for is visitor announcements. If someone performs a page and says "I'm here to see XXX" then they can't hear an answer (it seems) with paging. But if we use Intercom then only 1 extension can reached at a time.
Photo of Kristan


  • 150 Points 100 badge 2x thumb
  • stuck

Posted 4 years ago

  • 0
  • 1
Photo of Kim

Kim, Alum

  • 44,064 Points 20k badge 2x thumb
Paging is one way only. Intercom to a single user will have 2 way audio so the 2 parties can talk over speakerphone.
Photo of Brandon

Brandon, Champion

  • 25,004 Points 20k badge 2x thumb
There is a such thing as 'talk back' speakers used with paging amplifiers.  Depending on your requirements this may be something you could explore.  WIth RingCentral you would need to start with a new user and phone number and ATA like SPA122.  Then you would need a paging amp that accepts analog station (FXS) input and wire it to talk back speakers.  Bogen and Valcom are two popular manufacturers of these products.

Another option is to look for SIP paging speakers with talk back capability and then again you would need a user with phone number and in this case would integrate the speakers as a third party SIP device and not need the ATA adapter.

Hope that helps.
Photo of Brandon

Brandon, Champion

  • 25,004 Points 20k badge 2x thumb
I actually remembered RC does support some SIP paging devices.  You can see them under phones & devices > add device.

Only the following paging devices are supported by RingCentral: 
  • CyberData SIP-enabled IP V2 Paging Speaker
  • CyberData SIP-enabled IP V2 Paging Amplifier
It would require more research, but it seems the particular, supported speaker does *not* do talk back.  However, I think it is possible if you used the amp paired with generic talk back speakers you might be able to accomplish what you are after.  It is also possible you could make the SIP enabled talk back speaker work as a third party SIP device: Of course, there would be some cost and work involved to get it done..