I'm a RC newbie.
My analogue Panasonic allows me to speak to RC extensions by dialling 301# or 302# etc.
Is it possible for me to transfer an incoming call to an extension using the Panasonic dial pad, please?
Equipment: Panasonic KX-TG6461E - CiscoSPA112
Cheers for any help, Guy Smith.
Thank you for your replies. I have also had loads of suggestions from RC support.
I have further studied the RC article 1169 "Transferring a Call Using Touch Tone Command".
I have tested and edited down these instructions to enable me to Warm transfer a call from my desk phone to one of our extensions.
Here they are:
Warm Transfer Dial ## to place the caller on hold. NOTE: When you place the call on hold by pressing ##, you will hear “You have a call on hold, to return to the call, press #. To transfer this call to an extension, dial the Extension number. For more options, press *”
Press the star key (*). NOTE: When you press the * key, you will hear “To transfer this call, press 1. To cancel, press **”
Press 1. NOTE: When you press the number 1, you will hear “Please enter the phone number (i.e. 01494216??? or quick dial number (Flip Number) and then press #. To cancel, press **”
Enter the phone number where you want to transfer the call then after speaking to the recipient press # to complete the transfer.
The only problem with this fix is after I dial the 01494216??? number, there is about 5 seconds of verbal advice, about options, before the call actually starts ringing on my colleague's phone.
If there were a simple way to warm transfer to the extension instead of the number that would be preferable. Would this be a better solution to my problems:Would ditching the Cisco router and Panasonic desk phone and installing Polycom VVX-101 make call transfers quicker? The spec says: "Call Forwarding enabled"
If ordered from RC would it come already programmed?
Cheers for any more help, Guy.