Currently we have the ability to set a ringback time (through you guys) for calls that are parked at 800 extensions. Please extend this feature to include Park Locations.
Case #: 04899173
@Pat Lewis: I also learned during this call that Park on the Polycom or physical phone is different than the Park Locations available in RingCentral. Apparently, the Park button on the phone only works on the internal network and is not handled by RingCentral networks. You should be able to contact RingCentral support and get this time changed as it is pushed out through a phone configuration file. At least that is how it works on our VVX500/501's.
We have park locations set up on our Polycom phones so that all users can see when there is a call parked in our system. However, we have had a customer complaint that they were left on hold for more than a half hour before they hung up. Obviously that is unacceptable. We have spoken to customer support on a couple occasions and realize that you don't support ring back for this function but we would like for you to consider doing so. We have several calls with people wishing to hold for our customer service and the public parking option that only supports one call in park that rings back after 5 minutes is not an option for us.
BDA 317-867-3799 or firstname.lastname@example.org
1. US Business
2. Engineering consulting firm with 130 employees.
3. Ringback timer for private park groups. Ideally configurable by park group (eg, "Park 1" has a 2-minute ringback; "Park 2" has no ringback; etc.)
4. The front desk receptionist parks a call on a private park group (for example, a park group created for an executive). The intended recipient never picks up the call. The receptionist forgets about the call and the caller hangs up in frustration.
5. Fewer forgotten parked calls & frustrated callers.
6. 130 users, 180 DLs.
We use park locations through the phone system so that the parked calls are visible on the phones in presence. There is currently no ring back period set and we are getting complaints that people are being left on hold for 30+ minutes. It would be great to have an option to may turn on/off a ring back by park location and the option to control the time frame. It looks like according to this thread some like longer ring backs and others want it as short as 30 seconds. For us, about 2 minutes would be sufficient.