Park Locations: Better handling when a user attempts to park a call on an in-use Park Location

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Right now, if a user has an active call and tries to park that call at a Park Location that's already in use, that call goes into a weird hold-but-not-really-hold state. I think a better system for handling that situation would be super helpful.

Two ideas are:
1) Have nothing happen (the call stays active).
2) The call is actually put on hold on that phone.
In both cases some kind of notification (either auditory and/or visual) that the transfer to a park location failed would be good as well. Definitely something more noticeable than the current "transfer failed" little box that comes up.

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Michael Walkley

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Posted 3 years ago

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Brandon, Champion

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Hi Michael, I am curious, does the call end up on hold and you can still retrieve it somehow or does trying to park to a location in use cause you to lose the call completely?
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Michael Walkley

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You don't loose the call completely. The call is put on 'hold' (the caller hears hold music), but looking at your phone it looks like you are still on the line with them. And to get the call back you have to hit 'Hold' (even though they're already on hold) then 'Resume'. It's just a really odd setup. Like no one would have designed it this way on purpose. And its an easy thing to miss as the user if you're not paying attention.

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