Park locations in iOS app do not refresh

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Acknowledged
I have set up 3 park locations in my company which can also be accessed in the Ringcentral iOS app.  HOWEVER, if the app is running in the background when a call is parked in one of the locations, it will never show as green in my app because the app does not refresh park locations.  I have to manually close the app and then reopen it to be able to see the green dot next to the park location to be able to answer it.  This happens EVERY TIME.  Unless I am doing something wrong this needs to be fixed.
Photo of BELSITO


  • 260 Points 250 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Saadet

Saadet, Employee

  • 68,770 Points 50k badge 2x thumb

My Tier 3 department was kind enough to test and found the following:

When the call is answered and parked from my Polycom deskphone (Polycom VVX500), the call may be picked back up on the park extension for that deskphone, and may be manually dialed from the mobile app, but neither Android, nor iOS mobile apps show the active call in its actual park location menu. If I answer the call from the android mobile app and park it, the Android call park menu shows an active call, and the Polycom deskphone shows an active call. Both may pickup said call. If I answer the call from the iOS mobile app and park it, the Polycome deskphone may pickup the call on the park location, but the iOS app does not see the call parked. 

So, at this point, it would seem that there is indeed something wonky going on. Please open up a case so we can investigate!
Photo of Mike

Mike, Official Rep

  • 94,790 Points 50k badge 2x thumb
Belsito,  Our team is still working on this but will need more information. 

Can you switch to 4G/LTE and try to reproduce? 

If it does not happen in 4G/LTE, it could be a network firewall configuration issue.

Please also send app log via "Send Email Feedback" from the app.  To do this on the mobile app, just press your profile image on the top left corner, then "about" , and then you'll see the option "send feedback email".

This will send us the logs our team needs to research. After doing so, please use the button below to open a support case, and reply here with the case number.