We have currently have 18 locations, most of which use this phone system and are currently around a 400 seat account. We will likely have over 600 users when we finish our implementations. This enhancement request is huge for us!! Just utilizing the park feature via soft keys and and the auto assign 800# eliminates all visibility of the call on hold and introduces the risk of user at facility A accidentally picking up a call that was parked at facility C and them not knowing how to go about getting that call back where it needs to be without lots of frustration and unnecessary effort from all involved. With assigning park locations in presence we have visibility of the call on hold, only that facility sees their calls, it's very easy to use, and is the best scenario for us. However with no ring back option we often times have callers that get frustrated with being left on park for extended periods of time. This feature would be of GREAT value to us!! Preferably with an option time setting, ie. the ability to set how long the caller sits before ring back. It it has to be a fixed time, i would hope for nothing longer than 3 minutes.
Joanne Silbernagel