participants cant hear video sound when played during webinar

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I want to play a video during ringcentral webinar but when i do the participants cant hear the sound in the video. how can this be fixed? 
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Maddi Hiatt

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Posted 4 months ago

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J.B. Ferguson, Champion

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Click on Share Screen then before you select the screen with the video, at the bottom left of the dialog you will find a checkbox titled, Share computer sound. Check the box. This will allow those seeing your shared screen to hear the sounds on your computer, including sounds from the video. (see the screen shot below)