Passing DTMF data with dialed number

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I have been using RingCentral for the past 3+ months; I have done a lot of automation around passing DTMF along with phone number - For example - tel:8664567890,,,12345# -> This would dial this 866 number and after the call is picked - will pass 12345#.

This has been working flawlessly but somehow it stopped working a couple of days back when i started testing.

Could you please help me resolve this issue.
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Christine Dutra

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Posted 1 month ago

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Jessica - Community Moderator, Official Rep

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Hey Christine, 

I would recommend opening a case with our Tech Support team so they can review all of your settings and see what is going on!