Admin: override Password 60 Minute Lockout

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  • 136
  • Idea
  • Updated 4 weeks ago
  • Implemented
  • (Edited)
Users, in my experience, are bad at password management. I had an experience today that pointed out what I perceive to be a missing feature of your service.

A user forgot his password, made 4 attempts to access his account, then promptly recieved an email stating that his account was locked for 60 minutes. I, as a super admin, and Ringcentral's own tier 1 and 2 support could not remove this lockout.

Goal: I would like for account admins to have the ability to remove account locks from user accounts.

Some info:

  • User password resets are intentionally disabled on our account.
  • The first lockout duration was 60 minutes. There were no shorter duration previous to this. This is overzealous for a normal user account in my opinion. A 5 minute lock (which also prompted the user to contact his administrator) would be a good first step, followed by an hour lock
  • The user typed in his password only about 4 times by his recollection. Again, following this with a one hour lock seems a little overzealous.
  • There is no feedback in the UI (on Ringcentral mobile or web) letting the user know about the lockout, only a security email sent. (I assume this is a security precaution)
I hope you can agree that this feature would make using Ringcentral a lot smoother for admins and 

Thanks for your consideration.
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Karim Khalil

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Posted 4 years ago

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Saadet - Community Moderator, Official Rep

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Official Response
Hey Everyone! I just followed up with our Product Team regarding this thread. This is on their radar and they have some plans for creating a better experience and solution for Admins :)

The plan is to allow Admins the ability to unlock a User's account and to also set the threshold and duration of the lockout for the entire account.

Currently I have not been given an ETA for a release but I'm closely watching this one! I'll provide more updates as they become available
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Saadet - Community Moderator, Official Rep

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Official Response
Hi Everyone,

Good news! Our Product Team has this on the roadmap. Right now they are hoping for our 19.3 release but if they run into a snag, it may be our 19.4 release.

Super happy that it's planned for later this year :) I'll keep you all posted as we get closer to the release.
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Saadet - Community Moderator, Official Rep

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Official Response
Hi all! This feature is now available in our 19.3 release, which is rolling out right now :)