Password reset email is confusing

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  • Idea
  • Updated 3 years ago
  • Implemented
The email that is sent after multiple attempts to reset user password is confusing. It indicates that we should be able to reset the password using email address, if we have forgotten the security question. However, when I click on the link it takes me back to the page that asks for the security question again, and still does not unlock the password. It also does not send an email with a password reset. 

When calling into RC support they requested the answer to the security question in order to be able to reset the password.

If the account is locked out for 60 minutes, the email should indicate that. If I can reset from the email, then clicking the link should do that. However, as it is worded now, it does not work that way.

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Jackson Keenan

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Posted 3 years ago

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Mike, Official Rep

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Official Response
For anyone who would like to see a simpler process please continue to vote and comment.  In the mean-time, we've created this Community thread to further explain the process.

How do I Reset My Password?