Pause Auto-Recording (mobile app, chrome extension, glip)

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We are wanting to implement automatic call recording, but need ability to pause to remain PCI compliant. 

Pausing or stopping the automatic recording only works from deskphones and softphones...but we have a large number of users who rely google extension, mobile app, or glip for calls, which does not allow them to stop/pause automatic recordings.

Each of these have ability to record on demand...so not sure why those same functions can't be used to pause/re-start.
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Alexander Wade

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Posted 8 months ago

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Jessica - Community Moderator, Official Rep

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Hi Alexander, 

The ability to start and stop recording for the softphone will come out in 11.0. We can leave this idea open for the feature to be applied to the other apps :) 
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Alexander Wade

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Thanks, still very odd that a cloud based system has key features that only work in versions that are traditional desk phones or full applications.
We're new customers, and judging by the other posts here...it appears that updates are not nearly as frequent or include requested items as what we were sold on.


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Amy Price

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I would like to see this feature added to Mobile!