Perform call monitoring using the RingCentral Mobile App

  • 1
  • 6
  • Idea
  • Updated 3 weeks ago
  • (Edited)
Account type: US
-wanted to perform call monitoring using the RingCentral Mobile App

-to improve agent/employee performance and manage opportunities (for a possible closed sale, help the agent) while the supervisor is on the go or not around but still can assist through this feature

-Case: 05859920
-Digital Lines: 7
Photo of Andy

Andy

  • 178 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
  • 6
Photo of Sylvester Leach

Sylvester Leach

  • 440 Points 250 badge 2x thumb
Yes I agree this feature is on the desktop app but not the mobile app. There should be no difference between the two apps. Please make them the functions available on RC mobile app. We have downloaded all the RC apps from play store and it is not in any of them at the moment.
Photo of Maurice Caicedo

Maurice Caicedo

  • 62 Points
Any updates to this thread? Is it possible to do on mobile device even if through internet desktop mask on mobile device?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 59,156 Points 50k badge 2x thumb
Hey Maurice, this is not on the roadmap at this time
Photo of Scott MacKenzie

Scott MacKenzie

  • 62 Points
Hi Saadet. Is there a “technical” reason that prevents this seemingly simple functionality to be added to the app?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 59,156 Points 50k badge 2x thumb
Sorry Scott, I wasn't given those details.