Permission Restrictions are Needed for Settings

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: Admin: Grant certain admin permissions to specific users

There should be an option to limit user permissions for changes to queue and individual settings and restrict change to standard company settings e.g. Queue Info, Greeting, Call Handling, etc. to avoid changes to things like Custom Greeting.  Too easy for someone to change things at the individual or queue levels.  Would be helpful to assist in managing company standards.  
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Posted 5 years ago

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Photo of Trisha


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I agree - we need this ability to control what settings users have access to and to block any and all settings from being modified by users.
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Basile Senesi

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I agree with this. We have managers who need access to call logs for their queue and access to call handling for their queue. However we recently had an incident of a call queue manager changing company wide call handling for day off for that queue. As a result, all calls that day went to voicemail, even those not going to that queue. There should be queue level admin privileges
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Kim, Alum

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Please like this separate idea topic for Specific Admin Permissions

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