Why do personal contacts not appear/flow to the New Desktop App? This functionality is needed ASAP! How can you have a communications platform and not have outside contact functionality. Thanks
Yeah, it's a bit ridiculous that the phone app doesn't have an address book on the desktop app, and that there's no option for a global address book for people that don't work inside the company. That's an essential tool for any business that has even a moderate client list, but I've yet to figure out a way to set one up that doesn't involve inviting every single client to a 'team', which would make my firm a joke at dinner parties in short order lol.
Personal Contacts not in the latest RC Desktop app is a serious oversight. My company uses the RC Phone App on the desktop and mobile to send and receive messages via SMS. With the Personal Contacts list of Contact Name and associated Phone number, I can communicate to a Contacts Name and not a Phone number. Which is now an issue under the new RC App in that I can only use a phone number reference. This will lead to messages going out to the wrong people, which is unprofessional. Maybe time to look at another platform