Mobile and Desktop App: Update App Status automatically when in RC Meeting

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  • Updated 1 year ago
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  • (Edited)
I've done some searching and couldn't find this.  I want to make sure I'm not missing it, but shouldn't the meetings app automatically change my phone app to "busy" or "in a meeting" or something???
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Matthew Hall

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  • confused

Posted 3 years ago

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David Parent, Champion

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We migrated from MS Skype for Business and enjoyed the "Presence" functionality it offered. Since moving to RC, I still don't fully understand how and what factors affect the displayed status. I agree that it should read from your Outlook calendar and update your status automatically. At least for your scheduled RC meetings, if not all of your Outlook meetings. This includes Glip as well.
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Mike, Official Rep

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Unfortunately the app status won't automatically update when in an RC Meeting, or based on an Outlook event.  However, I think this is an excellent feature request.  Anyone else who would like to see this please chime in with your ideas. ie.

  • Auto update when in an RC Meeting
  • Sync/update status based on Outlook events
Please suggest other ideas if you have them.  Perhaps something in each users profile that would allow each user to select the status update criteria. For example, all users might not want their status to change based on Outlook events, while others might. 
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Matt Worland

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It would be great if these were added, I would like it to go to Do No Disturb. When Presenting to people its frustrating to have a call come in and the screen pop up. This would save me from forgetting to turn DND on of off after Im out.

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Seppanen 1038

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I agree with utilizing a 'presence' style status on Ring Central for Windows, and moving to 'Busy' or DND when inside a meeting.
  • Auto Update on RC meeting
  • Auto Update the Physical Phone based on Desktop App and visa versa (i.e. if I am on the phone it should show that I am busy in all places where I have a status or HUD)
  • Sync on Outlook would also be great!
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Have you heard anything more back on this? We are in POC now, testing functionality and this is a big concern of ours as well. Thanks, John
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Saadet, Employee

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Hey John,

Sorry, I have not heard of an ETA on if/when this may become available.
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Matthew Hall

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Per the latest early release notes this is coming mid September
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Jessica - Community Moderator, Official Rep

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Official Response
Hi Everyone, 

This feature request has been implemented! Take a look at this KB article for more information :)