phone in calling group set to DND should not force call to that person's VM if there are more handling options

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  • Updated 5 years ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Do Not Disturb will always send the call to voicemail due to "not disturbing" the user by their own preferences.

When a user that is in a call handling group puts their phone in DND, the 3rd party call being handled goes to their VM even if there are others in the group that could answer or if there are additional call handling options.  It also seems to disregard the user's call handling instructions and send directly yo VM disregarding options for others to pickup his/her calls.

It would be be good to suppress the VM option if other handling options exist in the same group or if there are additional options to pickup the call.  The call should go to VM only after all call handling options have been tried.
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rudy wicht

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Posted 5 years ago

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Mike, Official Rep

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Hi Rudy,  What is the name of the group and user. We'll take a look and see how you have it set up and see if there is an alternative. 

Mike 

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