Phone Log - need call/sales tracking of office staff performance

  • 0
  • 1
  • Question
  • Updated 9 months ago
  • Acknowledged
I manage a home service business and want to be able to track and report the closing rate of my office staff that answers the phone. The ring central call log has great information but I envision another column that would have a drop down list of call result options such as “closed, estimate, telemarketer, estimate but follow up, wrong #, etc” Then I would like to be able to filter by user and date and receive what percentage of calls fall into each category. Is there anyway this is possible or has anyone else created something similar? I really appreciate any ideas or suggestions. Thank you. - Alan
Photo of Alan Falls

Alan Falls

  • 122 Points 100 badge 2x thumb

Posted 9 months ago

  • 0
  • 1
Photo of Saadet

Saadet, Employee

  • 69,422 Points 50k badge 2x thumb
Hey Alan, 

Right now we don't have anything like that. But the Developer Community may have some ideas for an integration that might do something similar :)