Phone Number Error: When Adding Custom Handling Rules

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Good Evening,

Tonight I went into our main user extension (super admin) to set up custom call handling rules (User > Call Handling & Forwarding > Advanced) for the holidays next week. I configured my custom rule, but on 'save' I was given an error, "This phone number cannot be the same as your account number or any additional numbers." My initial thought was that the phone number set as 'Contact Phone' under "User Info" was a duplicate, so I changed the phone number to something unique and saved. I went back to set up my custom rule and, once again, on save I got the same error.

What am I missing?

1) Office, USA
2) NA
3) Above
4) To find out why the error is occuring so I can save my custom rule
5) Above
6) Using Chrome Version 47.0.2526.106 m, Windows 10 Desktop
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Brandon Scivolette, Champion

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Posted 4 years ago

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Mike, Official Rep

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Do you still need help with this?  Can you provide details as to the rule you are trying to set up?  Let us know if you still need help, or if you've called in or already received assistance? 
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Brandon Scivolette, Champion

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Still need help as I haven't been able to save my rules. Simple rule really, just setting the primary user extension to take messages only on specific dates and times. I've used this rule for years without issue, including less than a month ago when I set up a custom rule for Thanksgiving.
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Mike, Official Rep

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Go ahead and give us a call at 888-898-4591. 

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Brandon Scivolette, Champion

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I figured it out. It was partially related to the 'Contact' phone number for the user extension listed in the 'User Info' tab. While I did update that to be a unique number, apparently when saving RC also added it to the additional numbers under the 'Call Handling & Forwarding" tab. Even though the number was inactive it still caused the validation for a unique number to fail.
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Thanks for the follow up!  Let us know if you need anything else. 

Mike 

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