Phone only works on Speaker

  • 0
  • 1
  • Question
  • Updated 4 weeks ago
  • Acknowledged
One of our phones here only works on speaker phone. There is no ringtone when we pick up the phone and the only time they can call/answer the phone is on speaker. Is there a way to fix this or do we have to get a new phone?
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Danno

Danno, Champion

  • 28,042 Points 20k badge 2x thumb
Have you rebooted the phone?  Unplug power, wait 60 seconds, and plug power back in - allow it ample time to reboot and then re-test.
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb
Trying right now, thanks!
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,160 Points 50k badge 2x thumb
Hello Rhia,

Have you tried the following:

1) Switch the cord that connects the receiver to the phone?
2) Switch the receiver with a receiver that is known to work?
(Edited)
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb
Tried to switch the cord and didn't work and I was told we cannot switch the receiver because of our extensions.
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,160 Points 50k badge 2x thumb
Hello Rhia,

Swapping the hand receiver will not affect the extensions...swapping the whole phone will though
(Edited)
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb
Yes we tried that. I meant the actual phone itself. We tried the cord and the hand receiver and it didn't work.
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,366 Points 20k badge 2x thumb
This usually happens when the handset plug is accidentally plugged into the headset jack on the back of the phone hardware - check that. 
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb
Nope not that, it's plugged in appropriately. 
Photo of Danno

Danno, Champion

  • 28,042 Points 20k badge 2x thumb
What's the make and model of the phone set?
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb
Polycom VVX310
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb
Thanks for trying! lol!
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 64,858 Points 50k badge 2x thumb
Hello Rhia,

I would suggest opening up a case with us. It's possible that the phone has gone kaput :( 
  
Photo of Rhia Schwartz

Rhia Schwartz

  • 252 Points 250 badge 2x thumb
Just did that, thank you! :)
Photo of Milena Vari

Milena Vari

  • 60 Points
Was this resolved?  Have this same problem suddenly on two different phones, Polycoms VVX 250 and VVX 450
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 64,858 Points 50k badge 2x thumb
Hi Milena, I would suggest contacting Tech Support so that they can troubleshoot the issue you're having.