Phone only works on Speaker

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  • Updated 9 months ago
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One of our phones here only works on speaker phone. There is no ringtone when we pick up the phone and the only time they can call/answer the phone is on speaker. Is there a way to fix this or do we have to get a new phone?
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Rhia Schwartz

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Posted 9 months ago

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Danno, Champion

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Have you rebooted the phone?  Unplug power, wait 60 seconds, and plug power back in - allow it ample time to reboot and then re-test.
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Rhia Schwartz

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Trying right now, thanks!
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Saadet - Community Support, Official Rep

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Hello Rhia,

Have you tried the following:

1) Switch the cord that connects the receiver to the phone?
2) Switch the receiver with a receiver that is known to work?
(Edited)
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Rhia Schwartz

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Tried to switch the cord and didn't work and I was told we cannot switch the receiver because of our extensions.
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Saadet - Community Support, Official Rep

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Hello Rhia,

Swapping the hand receiver will not affect the extensions...swapping the whole phone will though
(Edited)
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Rhia Schwartz

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Yes we tried that. I meant the actual phone itself. We tried the cord and the hand receiver and it didn't work.
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Cecile Glassy

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This usually happens when the handset plug is accidentally plugged into the headset jack on the back of the phone hardware - check that. 
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Rhia Schwartz

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Nope not that, it's plugged in appropriately. 
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Danno, Champion

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What's the make and model of the phone set?
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Rhia Schwartz

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Polycom VVX310
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Rhia Schwartz

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Yeah everything is correct in settings as well. lol Just checked them!
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Danno, Champion

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Well, that's all I got.  Going to tag out!
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Rhia Schwartz

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Thanks for trying! lol!
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Saadet - Community Support, Official Rep

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Hello Rhia,

I would suggest opening up a case with us. It's possible that the phone has gone kaput :( 
  
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Rhia Schwartz

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Just did that, thank you! :)