11/22/16: Reports of phones not working and unable to log into Service Web.

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Phones all went down in office at 8:30 am EST. It's been 20 minutes outage is being reported currently through the number at ring central. 

Again ring central should be reaching out to us when outages like this happen not the other way around, and 20 minutes is too long of a time not to have an announcement from RingCentral. Within 5 minutes seems much more reasonable. 

They have discovered that a DataCenter at RingCentral is having the issue. 
This is only affecting mostly the Eastern area they are not sure exactly who the clients are quite yet. 

TraceRoute to service.ringcentral.com is failing.
Photo of Derek


  • 574 Points 500 badge 2x thumb
  • frustrated =

Posted 3 years ago

  • 2
Photo of Mike

Mike, Official Rep

  • 94,248 Points 50k badge 2x thumb
Official Response
9:02am  MST - Update:  We have just bee notified that this issue has been resolved.