Phone password reset to default by RingCentral?

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  • Updated 5 months ago
I am resetting the default admin password (456) on my Polycom VVX 411 phones, but after a reboot, the default password is back. Seems that RingCentral is doing this, but I can't find any documentation about this. Anyone know how to set the admin password across all phones using the Admin Portal? 
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Posted 10 months ago

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Saadet - Community Support, Official Rep

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Official Response
Hi jc, our Professional Services team may be able to create a custom configuration for your phones that will allow you to maintain a custom password. There are a few requirements so you would have to verify that your phone is eligible. You can contact your Account Manager who can get you in touch with our team :)