Phone password reset to default by RingCentral?

  • 0
  • 4
  • Idea
  • Updated 3 months ago
I am resetting the default admin password (456) on my Polycom VVX 411 phones, but after a reboot, the default password is back. Seems that RingCentral is doing this, but I can't find any documentation about this. Anyone know how to set the admin password across all phones using the Admin Portal? 
Photo of jc

jc

  • 406 Points 250 badge 2x thumb

Posted 8 months ago

  • 0
  • 4
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 38,860 Points 20k badge 2x thumb
Official Response
Hi jc, our Professional Services team may be able to create a custom configuration for your phones that will allow you to maintain a custom password. There are a few requirements so you would have to verify that your phone is eligible. You can contact your Account Manager who can get you in touch with our team :)