We use the auto-receptionist, but "0" forwards to me. I'm using the RingCentral for Desktop app (or the softphone - is there a difference?) and I have no forwarding turned on. I generally have plenty of time to answer the phone, but quite often I pick up, have enough to time to hear it's connected, but then it hangs up. Do you think all of these callers are hanging up on me? Or is something going on with RC? Not sure if these are people that are selecting "0" or calling me on purpose. Is there a way to tell?
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314 Points
Posted 4 years ago
Danno, Champion
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28,680 Points
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314 Points
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234 Points
I had this happen when I was Super Admin and had to make a new extension for myself. had to do with calls coming in to unassigned numbers.
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314 Points
Interesting. This might be part of the problem...
Brandon, Champion
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24,750 Points
Kim, Alum
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43,934 Points
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314 Points
Still observing. Is there a way from the Admin Portal Call Log to see what extension the call was on?
Kim, Alum
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43,634 Points
Yes. Go to Call Logs > Open Advanced Features > select Inbound Only > enter the specific number > select SHOW > once the report is generated select DETAILED.
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348 Points
I have the same issue that I reported to Tech Support and not heard back
for a while now. I want to turn off the option to press 0 or redirect
it to my que, but keep Operator Extension to an user as we use our main
number for texting.
Mike, Official Rep
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94,038 Points
HI Dil, We've notified the agent working your case and he will be in touch.
Mike
Mike
What was the answer? I am having the same problem - my phone will ring from RC and as soon as I answer it hangs up...
Saadet, Employee
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67,790 Points
Hello Cutter,
This is an older thread. I would suggest opening up a case so we can take a look
This is an older thread. I would suggest opening up a case so we can take a look
