Phone showing offline with a time/date out of sync message

  • 3
  • 2
  • Question
  • Updated 3 months ago
  • Answered

Polycom phone is no longer working and it is showing a line not registered message

Photo of david polo

david polo

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 3
  • 2
Photo of Kim

Kim, Alum

  • 43,434 Points 20k badge 2x thumb
David - is the phone a 3rd party phone or was it purchased from RingCentral?  Does the phone have an IP Address?
Photo of Kim

Kim, Alum

  • 43,434 Points 20k badge 2x thumb
Your phone (on Ext 101 SN ending in ***90BE) hasn't registered with our system since 04/19 - this is usually due to the ports not being configured on the router.  You will want to check those also. 

Last Registration Date: 04/19/2016 10:40 AM 
Photo of Stacey Sanchez

Stacey Sanchez

  • 60 Points
the phone is showing date and time not in sync, how do i fix this

Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 32,828 Points 20k badge 2x thumb
It would certainly help if we knew which phone make and model you are speaking about. RingCentral supports several makes and models.
Photo of Kim Cruson

Kim Cruson

  • 176 Points 100 badge 2x thumb
Same is happening with me. Phone is from Ring Central and is a Polycom. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 48,772 Points 20k badge 2x thumb
Hi Kim, please open a case with our Support Team so we can gather more details