phone still ringing even after answer

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We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?
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Rhys Gulwell

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Posted 2 years ago

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Jared, Alum

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Hi Rhys Gulwell,

I would suggest that you open a case so that we can help you investigate this further. 

I have same issue.... getting tired of it... when I called ringcentral they suggested restarting router. but that did not help

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Jessica - Community Moderator, Official Rep

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Hi Aleksandr,

I checked and it looks like you had a case about his, and it was resolved by adjusting some call forwarding settings. Are you still having this issue?