Phone surverys offered at the end of calls with customers

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1. US
2. Online-based consumer service
3. Offer a survey of how the call went at the end of the call between the customer and the associate who accepted the call.
4. I would ask my customer if they would like to participate in a survey, if yes then I would transfer them to the que in which they can participate in a survey via phone options (5 being very satisfied, 1 being not satisfied, etc.) 
5. Allows our company to see how and where we can do better for our customers
6. 20-ish users
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Janelle Mory

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Posted 1 year ago

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