Phones should ring to overflow queue after ringing to main queue once

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  • Updated 8 months ago

This conversation has been merged. Please reference the main conversation: call queue should overflow if agents are available but do not answer

OK, so it is VERY annoying that calls are not rolling to the overflow queue when people in the office easily forget to put "do not disturb" on their RingCentral app when they have to step away from the desk for a couple minutes. I wish it just went to the overflow queue after ringing to each of us in the regular queue once.
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Mckenzie Nagle

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Posted 8 months ago

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