Picking up a call holding on another V410

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  • Updated 2 years ago
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Hello,

We have a group of 5 reps in my Denver branch. For each, we have set up the appearance and permissions feature. Yet, they are claiming that if one rep puts a call on hold, the others cannot pick it up?? Based on everything I have read, this should work. Are we missing something?
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ANDERSON

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Posted 3 years ago

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Danno, Champion

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My suggestion is to utilize PARK.