Picking up another user's on-hold calls without monitoring

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This conversation has been merged. Please reference the main conversation: Presence: How to allow another user to pick up a line on hold.

Is there a way to be able to pick up on-hold calls for users set up in presence without monitoring their calls? 

We have no need for the ability to actually monitor calls, but do want to be able to pick up other user's calls that they have placed on hold.
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KMAY

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Posted 3 years ago

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