Picking Calls Ringing to Another Extension

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  • Updated 6 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Presence: How can I answer another users call with presence?

Does anybody know of a way to "pick" a call ringing to a different extension, in order to answer that call from my phone (not the one where the call is ringing to)?
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Jerry Heinz

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Posted 6 years ago

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RC-Installer, Champion

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Hi Jerry, if you are a Ring Central Office customer AND have a presence supported phone then this could absolutely be done.

Any of the Polycom VVX series of Cisco SPA series phones support this feature

What is your existing setup like?

Let me know so I could offer up some solutions

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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Ben Foster, Alum

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Yep, Presence is the answer here. As Chuck points out, only select IP phones will work with Presence. We just introduced Presence to our iOS and Android mobile apps, though - give those a look and see if they will meet your needs.
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khensu

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Hi Ben, 
Where does presence show up in the Android app?
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RC-Installer, Champion

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This was just added to the latest app a couple of weeks ago

Down load the latest and you should be good

Chuck
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khensu

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Hi Chuck,

I do have the latest. Oh I see, it shows up in favourites. 

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