When an extension places a call on hold, it rings or "boops" the reception phone and other extensions with the same sound and blinking light of an incoming call. It would be great if calls on hold were silent and had a different blinking pattern as there is currently no way to distinguish those from incoming calls. As a receptionist, I have answered calls placed on hold by other extensions because it is impossible to distinguish. In our office, we are doing a work around where the other extensions are just muting the call if they need to put it on hold so that no one else picks it up or is disturbed by the booping sound if they are monitoring the line.
We are in the U.S. with twelve Cisco SPA 50BG phones and lines.
- Account type : Office Premium 20 - 99 lines
- A brief description of the business :not discussed
- A high level description of the product or feature being requested: for both options on presence to be selected but have completely separate functions
- A typical use case scenario explaining how your business would use the feature: monitoring users will ring only when there is an incoming call, but not when there is only a call on hold.
- Benefit of such feature: ease of use
- Number of Users and/or Digital Lines : 85 users / 57 lines
- case number: 08010462
Not sure if this will help but we just experienced this issue so my coworkers tested a solution and it appears to be working by using "Park" instead of "Hold. Some things may differ depending on your phone model.
Benefit of putting a call on
park, instead of hold, is that park that doesn’t ring back to the other lines
monitoring your phone.
How to park a call (as opposed
to putting it on hold):
Answer call; then, on your desk phone menu,
press “more” on the far right, then press “park” (should appear as second button), or find "park" on you display/menu.
The operator will tell you:
“Your call is parked. The park extension is STAR 801”, or 802, 803, etc., depending on how many lines are taken.
You can now hang up the phone
and the call will remain parked. Now anyone in the company (regardless of
whether or not they have permission to pickup your phone) can pickup the parked
call by dialing *801 or whatever line number it is parked on.
When the call is parked, it does not ring back like a hold call. NOTE: You cannot see it on your desk phone screen, but it is there, just tell whoever needs to pickup the call the # that it is parked on.
A typical use case scenario explaining how your business would use the feature: currently, the "Ring me when extension I am monitoring rings" is set to ring the device for both incoming call, intercom, and calls on hold. Customer only needs it for incoming calls. It's confusing if it rings for all 3 when they are all very different functions and makes it harder for customers to identify which calls should be picked up.
Benefit of such feature: ease of use / less confusion.Number of Users and/or Digital Lines: 11 users / 22 lines