Plantronics 5220 | RingCentral Support Community

Trying to use the Answer button on headset but found out that this model does not answer with RingCentral.

Blake Talkmitt

110 Points

Posted 3 years ago

3 years ago

Cecile Glassy, Champion

21,952 Points

Try LG Tone 730, LG Tone 750 or LG Tone 760 Bluetooth Headsets with RingCentral's HeadsUpDisplay for Windows - we've been using them since June 2016 throughout our organization without any issues - can answer and hangup from the headset button with no additional software or hub devices. We are successfully running with both Windows 7 Pro and Windows 10 Pro computers.

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1 person likes this

2017-02-14T21:52:43+00:00

Blake Talkmitt

110 Points

We already purchased the other units. They have been in use for 2 weeks now and we love the sound and clarity. We are hoping for a solution from RingCentral to be able to use them.

2017-02-14T22:15:33+00:00

Cecile Glassy, Champion

21,952 Points

It may have to be a solution from Plantronics... :( Others have reported having the same issue on Voyagers (also a Plantronics headset) wishing you good luck!

2017-02-14T22:16:57+00:00

Blake Talkmitt

110 Points

Thanks!