Plantronics V5200 Headset use with RingCentral MAC app

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I have the Plantronics V5200 Bluetooth headset, I have my MAC app RingCentral setup to integrate with it.  I get calls on my MAC and when I try to answer with the headset it does nothing, online it says I should be able to answer, hangup and mute calls.  The only way to answer calls is to press "Answer" on the app. Am I missing something?  I have the Plantronics Hub installed and it sees my device as a PC connection only since I can't get it to see it in Bluetooth.  Any one get this working?  Thanks
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Scott Muehlberger

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Posted 4 months ago

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Jessica - Community Moderator, Official Rep

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Hey Scott, 

You're not missing something, bluetooth is a little finicky with VoIP. Check out more info on this thread: https://community.ringcentral.com/ringcentral/topics/using-bluetooth-headset-to-answer-incoming-call-on-mobile-app