Play the call recording announcement in the outbound call before the call is connected

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  • Updated 9 months ago
At the moment, when we set the call recording announcement in the outbound calling, what happens is that the person answers, and then we both hear the announcement, and then speak to each other.

Our idea is to play the announcement to the person answering first, and then to connect the call to us. Just like when a person is being to connected to an extension, and hears first the announcement and then gets connected.

Example: *phone rings* -> person answers -> call recording announcement played -> call connected on both sides.

Is there any possibility of implementing this feature?
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Posted 9 months ago

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Chris Duquette, Champion

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I think that may be by design...so both parties even though one may be a person who knows the calls could be recorded...does in fact get reminded that the calls may be recorded. but I see your point regardless. You don't need to know the calls are recorded cause you already know they're being recorded, I'm assuming, but the system doesn't know that you know.
Yes, the thing is that when the person answers, we both get interrupted by that announcement, that sounds a bit bad and unprofessional to have both sides of the call confused. So the idea is to have the announcement played to the person answering the call without both of us talking already.
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Chris Duquette, Champion

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yeah, it should play and then let you both speak. whether you both know each other heard it or not doesnt matter, but it should be a little smoother. not sure of the layout of it, but talking it through and having a proposed flow of (incoming call..caller hears "call maybe recorded" greeting)..company employee answers ((hears "call maybe be recorded" greeting only their end))..calls are then connected to each other and recorded. This way both parties heard disclaimer but they are never interrupted during the beginning of a phone call.
Hopefully that.....
1. makes sense
2. sounds like what you want to accomplish 
3. RC can make it happen if it is
**Fingers crossed **