SMS: add feature so failure message bounces back to sender stating that their text was not received

  • 0
  • 7
  • Idea
  • Updated 1 year ago
  • (Edited)
We prefer not to do business over SMS, nor do we have the SMS service activated on our account with RingCentral. Clients are always texting our RC phone lines but never receive a failure message and think we are ignoring them. Rather frustrating for both parties. A failure message that bounces back to the sender stating that their text was not received is feature we have been waiting many years for RC to implement. Tech support can't help and I hope this is the correct avenue to air this concern. 
Photo of James Fun

James Fun

  • 226 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 7
Photo of Mike

Mike, Official Rep

  • 89,760 Points 50k badge 2x thumb
Hello James, I moved your post to a new "idea" topic. 
Photo of Danno

Danno, Champion

  • 26,248 Points 20k badge 2x thumb
Does anyone know if the cell phone carriers send a failure message?  I sent a text to my mother's cell phone number (she is with AT&T and does not have texting with them) but I never got a failure message.  Oh, and I sent the text from my Verizon cell phone not RC app.  Just curious....
Photo of dip

dip

  • 90 Points 75 badge 2x thumb
Most providers will receive a bounce back message indicating failure of the sms attempt if the number they have attempted to send to is not provisioned for sms service. Usually the number database provider, whoever is used, will determine if the SMS routing of the number is valid if not then a bounce back/ failure message is received.
Photo of Mike

Mike, Official Rep

  • 89,760 Points 50k badge 2x thumb
I'm not sure off hand, but I'm trying to verify for you all.
Photo of James Fun

James Fun

  • 226 Points 100 badge 2x thumb

Tried testing from the three major US wireless carriers, ATT, VZW and Sprint. From the three phones, two test text messages were sent. The first to my RC toll free number (877-XXX-XXXX) and the second to my RC local number (619-XXX-XXXX). There were no failure messages sent back to any one of the cell phones with one exception.

On the Sprint phone, the first time I sent a text message to the toll free 877 number I did receive a failure message. I tried to text the toll free number a few more times but never received the failure message again on the Sprint phone.

Here's the one and only failure message received from the Sprint phone to the toll free number, "Message sent to invalid destination. Please check your number and try again. Msg 2127".

A message similar to this is what I am looking for but from all three carriers, to both local/toll free numbers and it would be nice if the failure message was sent back to the cell phone each time a SMS was sent.

Photo of Home Phone #11

Home Phone #11

  • 60 Points
This feature is critical for my business !!! 
A lot of clients send us text messages, believing that they are emailing a cell phone.
PLEASE IMPLEMENT A BOUNCE MESSAGE !!! !!!