Please add a STAR-KEY sequence to use to pick up a call that is ringing to another phone

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Merged

This conversation has been merged. Please reference the main conversation: Add Additional Star-Key or # Key Commands

Add the ability to pick up any ringing extension that you have permission on (eg via group or presence). This is really standard on many phone systems. 

Call pick up is possible via the desktop app, but only via Presence. If some users require a desk phone, then only very expensive models support Presence. And in order to pick up other extensions on those phones, if you have a team of more than a dozen then every user would need to add a side car as I understand it. Also the smartphone app and the Chrome extension do not support call pick up via Presence. 

Adding a star key sequence to support ringing extension pick up would fix this use case for all devices. 

For clarity, the 'workaround' of using call queues / shared lines is not a valid solution either as it would require a complete change in working practices for teams.  
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Paul Lomax

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Posted 2 years ago

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alex d

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Great idea

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