Please add ability for RC to dial a contact's extension automatically when using a contact to start a call

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1. Account type: US
2. Brief description of business: insurance agency
3. Description of feature: I have contacts who have 10-digit numbers AND extension numbers. I would like to be able to click the Call button from a contact's record in my Softphone app, and the app would dial the 10-digit number, wait (using a comma for a 1-second pause), then dial the extension number. I tested this just now based on info in another post and it did NOT work.
4. Typical usage: I have a contact whose number is (888) 555-1234, extension 4. I'd like to be able to select this contact in the Softphone and click the Call button, and have the app dial (888) 555-1234, pause for a second or two, and then dial 4. I suggest setting up the contact's phone-number string like this: (888) 555-1234,4
5. Benefit: if the contact stores the phone number, I'd rather not have to dial the extension manually--especially if I'm in the car.
6. Case number: I submitted a question under number 07347173 this morning and was told this feature is not available.
7. Number of users: you can look up my account.
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Brian Padgett

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Posted 5 months ago

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CHARLES LEITNER

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I agree this is helpful on contacts for IT staff when they have to call for service with the automated attendants. 
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Saadet - Community Support, Official Rep

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Hey Brian,

You can call a contact with a 10 digit number followed by their extension number on the softphone. When you add them as a Contact, you will put a *(star) instead of a comma (,)

You can see an example here :)






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Brian Padgett

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Hi Saadet, thank you for your reply. I had actually tested this before. I have a number saved in a contact like this: (888) 555-1234*2. When I click the Call button for this contact, the 10-digit number is dialed, but NOTHING HAPPENS with the "2" part. On your contact, are you saying that you click a single button (the call button) and RingCentral dials the 10-digit number, then dials the "110" part thereafter? Is there some other setting I have to turn on to allow it to dial the extension? Thanks for your help!
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Saadet - Community Support, Official Rep

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Hey Brian! Yep, it's a one-click option that gets me sent to that person's extension number. Have you tried putting spaces between the phone number _ * _ Extension number? That is how I have mine set up and it works just fine.

So for instance your would look like: (888) 555-1234 * 2