Call Handling: add backup ring group!!

  • 0
  • 6
  • Idea
  • Updated 1 year ago
  • (Edited)
Apparently there is no way to delay ring my cell phone while the main ring group keeps ringing? Wouldn't any small business owner want that? I want all incoming calls to ring the 4 phones at the office (ring group) and then after a delay of 3 or 4 rings, I want my cell phone to start ringing (Backup Ring Group) WHILE THE MAIN GROUP KEEPS RINGING! I'm told the system can't do this, which seems ridiculous. I only want to be an emergency back up. I don't want my cell to ring for EVERY call, only calls that didn't get answered after 3 or 4 rings, and then I still want personnel in my office to be able to answer the call on the 4th, 5th, 6th ring. This way I can grab the call if I need to, but someone at the office can still answer when they can, especially if I'm out of range or can't get to it. Please add this feature! Thank you
Photo of JimV

JimV

  • 120 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 6
Photo of Kim

Kim, Alum

  • 43,310 Points 20k badge 2x thumb
Thank you for the idea! Our team will take this into consideration.  
Recommend customer also LIKE this post if they also want to see this option. 
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,808 Points 10k badge 2x thumb
What I could do for solving this requirement it is just in the "Call Handling and Forwarding" options of the "Ring Group", you can add your extension but not as part of the group, I mean, in the second place...  (Please correct me if I'm wrong).


(Edited)
Photo of Kim

Kim, Alum

  • 43,310 Points 20k badge 2x thumb
I believe the customer wants his cell phone to ring after a slight delay WHILE the other phones are still ringing.  The above picture rings in order ... not "in addition" to...

Kim 
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,808 Points 10k badge 2x thumb
Thanks Kim
Photo of Charles Graves

Charles Graves

  • 60 Points
still waiting for a solution that works here
Photo of WRIGHT

WRIGHT

  • 158 Points 100 badge 2x thumb
Did you try to increase the rings of your last user in your group to the max number?