Contacts: import csv files with contacts directly into a group

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  • Idea
  • Updated 1 year ago
  • (Edited)
We can import csv files into personal contacts but we cannot do it into groups. If this feature was available it would help us greatly by not making manual mistakes.
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Matt Thomas

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Posted 6 years ago

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RC-Installer, Champion

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Agree, this is an easy to add feature I am sure.

Ring central add this to the list
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AMEN Matt Thomas!!!! I have been complaining about this since day one. I have over 20k contacts, It would be nice to have my CV file for each group (By region) directly into Ring Central creating a group RIGHT from that CV file. Instead you have to add each individual contact. Took me a month to add just 100 contacts.
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Kristi Vredeveld

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I would imagine it would be easy to add a field to the Contacts, named "Group" and when you import from csv file, you have that field "Group" filled in with the Contact Group Name.  Could even be that this field already exists (maybe just hidden from view).  Based on my database knowledge, this seems like a quick fix. Has there been any progress on this issue? I am a new customer and trying to import contacts by region directly into a group, vs. selecting each of them individually as Matt Thomas mentioned.  Matt, any workarounds or updates on this issue?
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Kenny Marbury

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Just signed up for ring central and like the rest I would like to import directly to a group and not to personal contacts --- has there been any up dates to make this happen?

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Saadet, Employee

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Sorry, Kenny. I haven't been given any type of ETA on this feature
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Andrew Bockholt

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What about with InContact, are you able to have a central upload or repository for a group or is it still limited to the Ring Central software. We have a call center and it would be convenient vs loading and changing all contacts on 30+ people for 2k customers, especially if we are all using the same contact information. 
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Saadet, Employee

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Hey Andrew,

Have you looked into using Address Books? I spoke with our inContact Support and they have set this up for others before :)
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Kenny Marbury

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I checked with support and according to them -- I can only import into personal and have to move to a group -- this is too time consuming -- I need to import directly into a group.

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steven jones

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Yes importing into a group is essential for me, without this feature this does not make sense, I would have to print a hard copy and search through the names to see which is in another group , after a few uploads I would have a table full of papers to search through. this makes this program impractical. This is probably the most important feature to fix, without it I am going elsewhere.
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James Davies

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importing or integrating with crm is essential
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Recycling & Waste

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it is ridiculous that this is considered a "business" software and you cannot do things like import into groups and or sort or search by company name. obsurd - i am looking for a new program
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Ruslan Allahverdi

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Agreed. Also, make groups available in RingCentral Phone desktop app