Please add the ability to see what recorded calls have been reviewed and listened to.

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1) U.S.
2) Multi-location retail business
3) The phone company we used to work with before switching to RingCentral had the ability to see what recorded calls have been listened to and if the entire call was reviewed.
4) Each week we would run a report to see how many calls a store manager listened to in order to control the quality of how the calls are answered at their location.
5) Every week we require that each store manager listen to recorded calls for their employees from the previous week.  But as owners and upper management, we have no way of knowing what calls or how many they actually review, if any, to see if they are doing a major part of a manager's job.  Any manager at any company should be able to have visibility on whether recorded calls have been actually listened to for quality control and training purposes.
6) 5 users now hoping to expand with additional locations.
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Tan Bella

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Posted 1 year ago

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