UK: SSO and other account features

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  • Idea
  • Updated 3 years ago
  • Implemented
  • (Edited)
Why is SSO only available in NA?  Can we get it in the UK please?
Come to that, why is there a total disconnect between UK and US services? Like many other companies we have customers in US and Europe it would be great to be able to to use one system to admin both geographies.
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Dan Sands

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  • annoyed

Posted 4 years ago

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Jose Pastor, Official Rep

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Official Response
We are looking at demand for SSO in UK.  If this is valuable to you please like the topic to help get this prioritized higher.
(Edited)
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Dan Sands

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This reply was created from a merged topic originally titled UK / US accounts - why is there such separation?.

When we signed up to RingCentral, we thought "great a UK / US provider that can support our needs as we grow in both countries".

Now as try to expand our Ringcentral instance to the US, we come up against obstacle after obstacle:
  1. We can't have US only numbers, we have to pay for a UK number and then a virtual number
  2. SSO is available to US customers, but not to UK customers
  3. Calls in the US can't be included in our packages as they are in the UK
  4. We have to request US numbers via email, not via the web interface
All of these issues are starting to make me ask if Ringcentral really is the solution to support an international business?
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Dan Sands

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It's not just the SSO point, why can't the accounts work across the US and the UK? 
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Dan Sands

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This is now working for us in the UK, and the most recent update to the RC Mac app corrected sign-in bugs too ;)
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Kim, Alum

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Awesome! Thank you for the update.