Please change the "presence" function.

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  • Updated 3 years ago
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We only have 12 hotkeys available on our main phone displays.  Two of those are taken up by our own lines.  We have no need to see our own status.  Is there a way to free up those hotkeys so that they could be used to link to extensions other than our own?
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Robert Everett

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Posted 3 years ago

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Dave Herron, U.S. Tier 3 Support

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Official Response
Hi Robert, In order to register a line at least 1 of them has to be configured. This is just a requirement of the functionality of the phone. We could definitely reduce it to just the single appearance, but you have to have a line instance to register and pick up at the very least. In order to standardize the setting though we decided to leave 2 keys available (one call active and another to show ringing) while all others can be used for presence. This can be changed, but would of course require the appropriate development to be set on our web interface, and then pushed out to the phones once the customer enables the feature. Hope that helps answer your question.