SMS forward to mobile phones along with calls

  • 0
  • 6
  • Idea
  • Updated 2 years ago
  • Under Consideration
  • (Edited)
Currently only calls can be forwarded to different mobile numbers in an extension, if there is an incoming SMS the only way to see it is via email or through the RingCentral app.  This means that staff must be added on a permanent basis to receive emails (cannot enable / disable as you would with a forwarded number) or must be given access to the RingCentral username / password.  Neither of these are good options for temporary staff or businesses with high turnover.

Customer service says this is because you don't have any arrangements with the mobile telcos (Sprint, AT&T, Verizon, etc...).  When are you planning on setting up these arrangements?  I know other services like Google Voice have this feature so I imagine it can't be too difficult.
Photo of Nick O.

Nick O.

  • 200 Points 100 badge 2x thumb
  • Disappointed

Posted 3 years ago

  • 0
  • 6
Photo of Danno

Danno, Champion

  • 26,248 Points 20k badge 2x thumb
Until RC makes such arrangements, a good work around would be to set up a distribution email address on your client, and send the text messages to that email.  For example, create an email highturnover@xyz.com, and then have that email sent to a list of "full time" employees, managers, supervisors, etc.  That way you are only changing it once in your client. 
Photo of Nick O.

Nick O.

  • 200 Points 100 badge 2x thumb
This is what I meant by "added on a permanent basis."  As people go off shift they would still be getting emails about text messages that do not concern them.  I would be pretty annoyed if my work consistently sent me emails and texts in my off time.
Photo of Mike

Mike, Official Rep

  • 89,770 Points 50k badge 2x thumb
Hi Nick,  One of the things I'm working on is a method of getting more details for Idea/Feature requests on the Community so that our Product Team can better understand the business need and application. 

For any future requests, try to include the following pieces of information. 

1.       A brief description of the business

2.       A high level description of the product or feature being requested

3.       A typical use case scenario explaining how your business would use the feature

4.       Benefit of such feature
(Edited)
Photo of Danno

Danno, Champion

  • 26,248 Points 20k badge 2x thumb
Oh, intuitive!  I was going to suggest a "rule" within your client but I bet the shift times change.  I've got nothing - but would like to see it in action. 
Photo of Nick O.

Nick O.

  • 200 Points 100 badge 2x thumb
1) Delivery driver staffing icl. light dispatching

2) Have RC interface with mobile telco providers to be able to forward SMS / MMS messages from customers to RC clients and their employees cell phones directly (i.e. not as email / app notification)

3)Business XYZ sends an SMS message to RC# 555-1234 "Order ready for pickup."  RC#555-1234 forwards this message to staff cell phones through simultaneous call forwarding.  Staff receive it as an SMS message.  When staff member leaves, they are taken off of forwarding and will not receive messages until they return and are reactivated.

4) RC handles texts the same as calls and has the ability to distribute them through their phone networks.  Customers and clients can utilize SMS messages for short messages or where a call is not required.
Photo of Neha Arora

Neha Arora, Official Rep

  • 240 Points 100 badge 2x thumb
We will consider this feature for future releases.

Thanks,
Product Management
Photo of Ross Randall Recoter

Ross Randall Recoter, Employee

  • 368 Points 250 badge 2x thumb
This reply was created from a merged topic originally titled Retrieve SMS Messages in Personal Mobile.

I would like to request to have customers an option to retrieve SMS / Texts in their personal mobile so that it can be in just one location