SMS forward to mobile phones along with calls

Currently only calls can be forwarded to different mobile numbers in an extension, if there is an incoming SMS the only way to see it is via email or through the RingCentral app. This means that staff must be added on a permanent basis to receive emails (cannot enable / disable as you would with a forwarded number) or must be given access to the RingCentral username / password. Neither of these are good options for temporary staff or businesses with high turnover.

Customer service says this is because you don't have any arrangements with the mobile telcos (Sprint, AT&T, Verizon, etc...). When are you planning on setting up these arrangements? I know other services like Google Voice have this feature so I imagine it can't be too difficult.

Nick O.

220 Points
Disappointed

Posted 5 years ago

5 years ago

Danno, Champion

29,936 Points

Until RC makes such arrangements, a good work around would be to set up a distribution email address on your client, and send the text messages to that email. For example, create an email highturnover@xyz.com, and then have that email sent to a list of "full time" employees, managers, supervisors, etc. That way you are only changing it once in your client.

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1 person likes this

5 years ago

Nick O.

220 Points

This is what I meant by "added on a permanent basis." As people go off shift they would still be getting emails about text messages that do not concern them. I would be pretty annoyed if my work consistently sent me emails and texts in my off time.

Comment

5 years ago

Mike, Official Rep

94,910 Points

Hi Nick, One of the things I'm working on is a method of getting more details for Idea/Feature requests on the Community so that our Product Team can better understand the business need and application.

For any future requests, try to include the following pieces of information.

1.       A brief description of the business

2.       A high level description of the product or feature being requested

3.       A typical use case scenario explaining how your business would use the feature

4.       Benefit of such feature

(Edited)

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2 people like this

5 years ago

Danno, Champion

29,936 Points

Oh, intuitive! I was going to suggest a "rule" within your client but I bet the shift times change. I've got nothing - but would like to see it in action.

Comment

5 years ago

Nick O.

220 Points

1) Delivery driver staffing icl. light dispatching

2) Have RC interface with mobile telco providers to be able to forward SMS / MMS messages from customers to RC clients and their employees cell phones directly (i.e. not as email / app notification)

3)Business XYZ sends an SMS message to RC# 555-1234 "Order ready for pickup." RC#555-1234 forwards this message to staff cell phones through simultaneous call forwarding. Staff receive it as an SMS message. When staff member leaves, they are taken off of forwarding and will not receive messages until they return and are reactivated.

4) RC handles texts the same as calls and has the ability to distribute them through their phone networks. Customers and clients can utilize SMS messages for short messages or where a call is not required.

Comment

3 people like this

5 years ago

Neha Arora, Alum

240 Points

We will consider this feature for future releases.

Thanks,
Product Management

Comment

4 years ago

Ross Randall Recoter, Employee

534 Points

This reply was created from a merged topic originally titled Retrieve SMS Messages in Personal Mobile.

I would like to request to have customers an option to retrieve SMS / Texts in their personal mobile so that it can be in just one location

Comment

1 year ago

Mike Hoover

72 Points

1.       A brief description of the business - Financial Services

2.       A high level description of the product or feature being requested - Being Able to forward SMS along with phone calls

3.       A typical use case scenario explaining how your business would use the feature - we work in teams, so when the team leader is out or on vacation, they can forward their number to another team member so that no customer is left unserviced

4.       Benefit of such feature - It makes no sense that we can forward the phone number to a team member, but not SMS. Sms is probably our #1 method of contact from customers. We have to be able to not miss SMS when someone is out of pocket. The whole selling point is one number for phone, sms and fax. You should be able to forward all three as well not just the phone.

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Related Categories

SMS/Text Messaging