SMS forward to mobile phones along with calls

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  • 8
  • Idea
  • Updated 9 months ago
  • Under Consideration
  • (Edited)
Currently only calls can be forwarded to different mobile numbers in an extension, if there is an incoming SMS the only way to see it is via email or through the RingCentral app.  This means that staff must be added on a permanent basis to receive emails (cannot enable / disable as you would with a forwarded number) or must be given access to the RingCentral username / password.  Neither of these are good options for temporary staff or businesses with high turnover.

Customer service says this is because you don't have any arrangements with the mobile telcos (Sprint, AT&T, Verizon, etc...).  When are you planning on setting up these arrangements?  I know other services like Google Voice have this feature so I imagine it can't be too difficult.
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Nick O.

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  • Disappointed

Posted 4 years ago

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Nick O.

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1) Delivery driver staffing icl. light dispatching

2) Have RC interface with mobile telco providers to be able to forward SMS / MMS messages from customers to RC clients and their employees cell phones directly (i.e. not as email / app notification)

3)Business XYZ sends an SMS message to RC# 555-1234 "Order ready for pickup."  RC#555-1234 forwards this message to staff cell phones through simultaneous call forwarding.  Staff receive it as an SMS message.  When staff member leaves, they are taken off of forwarding and will not receive messages until they return and are reactivated.

4) RC handles texts the same as calls and has the ability to distribute them through their phone networks.  Customers and clients can utilize SMS messages for short messages or where a call is not required.