Caller ID Names per user.

  • 0
  • 14
  • Idea
  • Updated 2 months ago
  • (Edited)
I need to be able to set up individual caller ID names per user. I dont want the company name to show up for every outbound call.
Photo of Kevin Vu

Kevin Vu

  • 200 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 14
Photo of RC-Installer

RC-Installer, Champion

  • 26,844 Points 20k badge 2x thumb
Sorry Kevin, caller ID info is per account not per user.

Chuck
Photo of Claudio (Customer)

Claudio (Customer)

  • 13,786 Points 10k badge 2x thumb
I like the idea!
Photo of Jennifer Brabham

Jennifer Brabham

  • 968 Points 500 badge 2x thumb
is this still the case ?  
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 29,612 Points 20k badge 2x thumb
Jennifer...yes it is.
Photo of Jeremy Pope

Jeremy Pope

  • 92 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled Enable CallerID to present User names, not Company name.

I have a US account for a company which places outbound calls on behalf of other companies; we cannot have our CallerID display our company name and need to be able to display our user's names instead.

When our salesperson Alice calls Barry on behalf of CrazyCorp, Barry sees "CLOSING ENGINE" as the CallerID, at the present.  We need Barry to see "ALICE" instead.  Barry would not be familiar with The Closing Engine, but would know Alice, so would expect to see that on their ID, not CLOSING ENGINE.
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 30,620 Points 20k badge 2x thumb
Jeremy,

For what it's worth, you might want to check this resource. I know nothing about them other than what I just read on their web site. Looks like it might solve your issue for the time being.

https://www.opencnam.com/
This reply was created from a merged topic originally titled Caller ID needed to individual lines.

All lines need option to display outbound caller ID that is unique and not the company name. Please do this in your future updates. Thanks
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 29,612 Points 20k badge 2x thumb

That's where LEGAL Caller ID spoofing comes in. Some other VoIP providers do allow this depending on the situation. I have an acquaintance who owns a business and his wife also owns a separate business. They have separate phone numbers but they go through the same VoIP provider (not RingCentral). That provider allowed Caller ID spoofing in their case (the provcider's support had to change it once approved. It is not configurable by the account owner) so that the wife's business shows XYZ Company while the husband's business shows as ABC Company. The both numbers are on the single account and it is a two-line/user account.

RingCentral does not have this functionality but I believe they should in instances like the aforementioned one as well as the situation you have. Some people say that Caller ID spoofing is illegal. It is NOT illegal as long as it conforms to the specifications in the Truth in Caller ID Act of 2009.

Caller ID spoofing is generally legal in the United States, unless done "with the intent to defraud, cause harm, or wrongfully obtain anything of value". The relevant federal statute, the Truth in Caller ID Act of 2009, does make exceptions for certain law-enforcement purposes. Callers are also still allowed to preserve their anonymity by choosing to block all outgoing caller ID information on their phone lines.

Under the act, which also targets VoIP services, it is illegal "to cause any caller identification service to knowingly transmit misleading or inaccurate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value...." Forfeiture penalties or criminal fines of up to $10,000 per violation (not to exceed $1,000,000) could be imposed. The law maintains an exemption for blocking one's own outgoing caller ID information, and law enforcement isn't affected.