Caller ID Names per user.

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I need to be able to set up individual caller ID names per user. I dont want the company name to show up for every outbound call.
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Kevin Vu

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Posted 4 years ago

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RC-Installer, Champion

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Sorry Kevin, caller ID info is per account not per user.

Chuck
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Claudio (Customer)

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I like the idea!
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Jennifer Brabham

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is this still the case ?  
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J.B. Ferguson, Champion

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Jennifer...yes it is.
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Jeremy Pope

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This reply was created from a merged topic originally titled Enable CallerID to present User names, not Company name.

I have a US account for a company which places outbound calls on behalf of other companies; we cannot have our CallerID display our company name and need to be able to display our user's names instead.

When our salesperson Alice calls Barry on behalf of CrazyCorp, Barry sees "CLOSING ENGINE" as the CallerID, at the present.  We need Barry to see "ALICE" instead.  Barry would not be familiar with The Closing Engine, but would know Alice, so would expect to see that on their ID, not CLOSING ENGINE.
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J.B. Ferguson, Champion

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Jeremy,

For what it's worth, you might want to check this resource. I know nothing about them other than what I just read on their web site. Looks like it might solve your issue for the time being.

https://www.opencnam.com/
This reply was created from a merged topic originally titled Caller ID needed to individual lines.

All lines need option to display outbound caller ID that is unique and not the company name. Please do this in your future updates. Thanks
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J.B. Ferguson, Champion

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That's where LEGAL Caller ID spoofing comes in. Some other VoIP providers do allow this depending on the situation. I have an acquaintance who owns a business and his wife also owns a separate business. They have separate phone numbers but they go through the same VoIP provider (not RingCentral). That provider allowed Caller ID spoofing in their case (the provcider's support had to change it once approved. It is not configurable by the account owner) so that the wife's business shows XYZ Company while the husband's business shows as ABC Company. The both numbers are on the single account and it is a two-line/user account.

RingCentral does not have this functionality but I believe they should in instances like the aforementioned one as well as the situation you have. Some people say that Caller ID spoofing is illegal. It is NOT illegal as long as it conforms to the specifications in the Truth in Caller ID Act of 2009.

Caller ID spoofing is generally legal in the United States, unless done "with the intent to defraud, cause harm, or wrongfully obtain anything of value". The relevant federal statute, the Truth in Caller ID Act of 2009, does make exceptions for certain law-enforcement purposes. Callers are also still allowed to preserve their anonymity by choosing to block all outgoing caller ID information on their phone lines.

Under the act, which also targets VoIP services, it is illegal "to cause any caller identification service to knowingly transmit misleading or inaccurate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value...." Forfeiture penalties or criminal fines of up to $10,000 per violation (not to exceed $1,000,000) could be imposed. The law maintains an exemption for blocking one's own outgoing caller ID information, and law enforcement isn't affected.

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Michel, Champion

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Jan, you are referring to caller ID "numbers" are illegal to spoof - but what this thread is about is caller ID "name" display - which is fully legal and very often configured on all phone lines from all carriers - we do this several times a week with all VOIP and land line numbers for improved clarity to call recipients.
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J.B. Ferguson, Champion

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@Michael...You are making an assumption that just is not there. Where in my post do you see the word “number” other than in the first paragraph where I talk about a business that has two separate numbers. In that case I referred to the fact that each of the individual numbers has a different caller ID name, repeat different name.

To begin with the entire first paragraph pertains specifically to Caller ID names. Then the remainder of the post particularly speaks to the Truth in Caller ID Act of 2009, which if you read it does not refer to numbers or names in particular. It just speaks to the legality of spoofing Caller ID information. Information, not a number.
(Edited)
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Michel, Champion

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My apologies for reading too quickly Jan - you are correct.  Bottom line is that we all agree that ID spoofing if not illegal for the majority of the cases that RC users are wanting to use it for  AND  that almost all other telco providers (VOIP and landland) allow ID spoofing. - there are many of us that want and need it in Ring Central services PER phone number.
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J.B. Ferguson, Champion

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It happens. Thanks for the post.
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Mitch Little

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I'm in the process of porting over to Ring Central - brand new client. Our old VoIP provider, located in CA (small local firm), was able to show name of individual, company or whatever you wanted on outgoing phone calls - all Ring Central tells me they can do is show a "phone number."

I thought this was so basic that the question did not even have to be asked. Wow, was I wrong, If I knew that Ring Central could not do this we would not have moved to them.

Has anyone come up with a way to work around this issue? Incredible to me that this string goes back several years and the issue has not been addressed.
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BetterCoffee

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Minor update: The Caller Name (CNAM) information can be set per-site, not just per account.  

Being able to set it per-user would be awesome, especially if it could be done using a file upload or API.  Naturally, a report or API call to report on that information for all users would be a co-requisite :)